Our jewelry is hand-finished in small batches with great care. If you are unhappy with something you have purchased, please contact firstname.lastname@example.org.
We currently don't accept returns but would be happy to exchange your jewelry if it arrives damaged or defective. Note that because our jewelry is hand-finished, no two pieces are exactly the same.
If your jewelry arrives damaged or defective, email us at email@example.com within 5 business days of the date of delivery. Please include a brief description about what is damaged/defective along with photos. We'll assess the piece to determine whether it is a manufacturers’ defect, natural wear and tear, or an irregularity due to the hand-finished nature of the item. Don’t try to repair the defect yourself. We will gladly exchange your piece if the damage is deemed to be a manufacturer's defect.
All packaging must be included in your return or exchange. We must receive the defective piece before sending out a new item for exchange. Sale or promotional items, including promo codes, are final and cannot be exchanged.
Shipping Fees for Exchanges
If Buo Jewelry deems the jewelry has a manufacturer's defect, we will cover shipping fees to administer the exchange.
All items are shipped within 3-5 business days once Buo Jewelry approves an exchange. Shipping time is based on the destination; view estimated shipping times here.
We would be happy to replace a single earring for you if we have a matching earring in stock. Please email us at firstname.lastname@example.org with a clear photo of the earring you need to pair. The cost to replace a single earring is 50% of the original retail price + shipping and applicable taxes.